Shipping Information

Shipping

We ship within the United States Priority mail via USPS within 3 days after receipt of order except for holidays and weekends*.  Orders generally take 2-3 days to arrive from shipment date.  If item isn't currently in stock, we will notify you, as we will need time to make your item. 

*The website is open 365 days a year.  Storefront Hours: Tues & Saturday 10-4pm Wed/Thurs/Fri 10-6pm. Closed Sundays and Holidays. The shop holidays we are closed: (Contact us for soap emergencies) 

• Easter Monday
• Memorial Day
• The MONTH of July (free shipping)
• Labor Day
• Thanksgiving Day
• End of day before Christmas Eve we close and reopen the Tuesday after MLK with refreshed inventory and staff. Please call to confirm our opening. 336.883.7627 
• (We have always used the holiday season to spend with our families however we do ship if you have a soap emergency! 
• MLK Monday

For customers outside of the United States, please contact us directly, and we can process your order over the phone or through our contact form.  We can ship anywhere that receives mail.

If you have any questions about your order, please feel free to contact us.

Returns

We want happy customers!  If you have a problem with any of our products, please contact us and let us know how we can help you.  Since soap is a personal use product, we cannot accept used products for refund or exchange.  However, If the item has not been opened and is still in its original packaging, we will accept a return for exchange or refund, less the shipping fees.  Refunds are issued in the same manner as payment was received.

Any liquid item cannot be returned as we have no way of knowing if the item was previously opened.